Contact Us

Got a question about a review, spotted something that needs updating, or want to flag an issue with one of the sweepstakes casinos we cover? Here's how to reach us and what to expect once you do.

How to Reach Our Team

You can contact us by email at [email protected]. We read every message and aim to respond within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the name of the operator, the page you were reading, or a screenshot if relevant — so we can look into it properly.

What We Can Help With

Sweepstakes Casinos is an independent comparison resource focused on sweepstakes and social casino platforms, including titles like Spinblitz, Casino.Click, Free Spins, SplashCoins, Crown Coins, Lucky.me, Spree, Crash Duel, Mr Goodwin and FortuneWheelz. We're happy to hear from readers on topics such as:

• Corrections to editorial ratings, welcome offers, or Gold Coin and Sweepstakes Coin details we've listed
• Questions about how the sweepstakes model works, including no-purchase-necessary entry
• Reports of a change to an operator's eligible states, redemption process, or terms
• Feedback on your own experience signing up, playing, or attempting a redemption
• General queries about how we assess and rank the platforms featured on this site

We are not able to process account issues, identity verification, or prize redemptions on behalf of any operator — those requests need to go directly to the platform's own support team, since only they can access your account.

Reporting an Error or Outdated Detail

Sweepstakes casino terms change often — eligible states, coin bundles, and promotional bonuses are all subject to updates by the operators themselves. If you notice something on this site that looks out of date, tell us specifically what changed and, where possible, a link or screenshot showing the current terms. We fact-check reported issues before making any edits, and we don't take promotional claims from operators at face value.

Before You Get in Touch

A few things are worth checking first, since they cover most common questions:

• Availability by state, redemption thresholds, and minimum ages vary by operator and can change — always confirm current terms directly on the platform in question before signing up or attempting a redemption.
• Participation in sweepstakes casinos generally doesn't require a purchase; a free alternative method of entry is typically available, and no operator we list should be presented as requiring payment to play.
• These platforms are not licensed real-money online casinos. They operate under a sweepstakes promotion model using dual currencies — one for entertainment play and one that can potentially be redeemed for prizes under the operator's own rules.
• If your question concerns responsible play, our Responsible Gambling page has independent resources and guidance.
• For questions about how this site operates, including editorial independence and how listings are compiled, see our About Us page.
• For the legal terms governing use of this website, visit our Terms and Conditions page.

Feedback That Shapes Our Coverage

Reader input genuinely feeds into how we cover this space. If you've tried a redemption process, dealt with identity verification, or noticed a change in an operator's game library or bonus structure, that kind of first-hand detail helps us keep our comparisons accurate and useful for the next person researching the same platform. We don't publish unverified claims from readers or operators, but tips that check out do get folded into future updates.

Response Times and What Happens Next

Most enquiries get a reply within 48 hours. Straightforward corrections are usually reviewed and, if verified, reflected on the relevant page shortly after. More involved questions — for example, about a specific state's changing legal position on sweepstakes promotions — may take longer, since we prefer to check primary sources rather than repeat unconfirmed information. We don't offer legal advice on whether a particular platform is permitted in your state; if you have concerns about your own eligibility, checking the operator's published terms and your state's current rules is the safest first step.